Every company, whether it has one employee or thousands, has a set of core values. The values at your company must be purposely created by you, the leader. Values are the “gatekeeper” to your company. It determines who you hire, promote, and do business with. If necessary, it determines who you fire. If you do…

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Effective employee management is essential to achieving your business goals. Here are your employee management absolute musts: Ensure that all of your employees are functioning at a level that will take you where you want to go. To do this, you need to assess their capabilities. What qualities do they bring to the table? Do…

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Have you ever overheard conversations like this in your brokerage? Salesperson: I met with ABC Shipper this morning and was blindsided when they asked me about how I plan to resolve “this issue.” I had to tell them that we were reviewing the potential options and would be back with them later today. I called…

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Managing the cash of your business – this is the sort of thing you need to be thinking about daily. It is not something you keep at the back of your mind. You must manage your cash every single day because cash is the lifeblood of your business. You should be checking how much money…

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Relationship selling is all about establishing long-term connections with your customers in order to generate repeat business for your company. It also minimizes the need to constantly market your services to potential new customers. Three basic elements are essential to building and maintaining relationships with your customers: intimacy, passion, and commitment. If your business is…

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Any logistics company can sell transportation services. After all, we are well versed in trailers, dry vans, and heavy haul. There’s really not a whole lot you can do to tweak your product. You might be the cheapest guys in town, or you might have access to the most carriers, but in the end a…

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[dt_code][/dt_code]Setting clear expectations is a very key component of performance management, yet, it’s something that most employers do poorly. In fact, when a business is having employee performance problems, more often than not it’s because it did not provide its employees with clear expectations. In other words, its employees either do not understand what is…

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