Work culture is a concept which deals in the study of beliefs, thought processes, and attitudes of the employees; ideologies and principles of the organization.
Communication is key whether you’re working with an onshore or offshore team. The vendors should be able to handle your queries and promptly reply without making you wait indefinitely.
Their communication skills need to be spot on without any space for cultural or other communication barriers. This ensures that they have clearly understood your requirements and can address any issue that may crop up.
Time zone is another important point to consider when you’re thinking about outsourcing, as your team will find easier and quicker responses when trying to communicate with related working hours.
KPI’s and Metrics / SLA’s
Having a measurable value that demonstrates how effectively a company is achieving key business objectives is very important. Your organization has to track and evaluate success at reaching targets. Selecting the right ones will depend on the industry, department, positions, etc… Each one of your employees should have measurable KPI’s.
Contract to protect the parties
The most important factor within a relationship with a vendor is the trust you can place on them for fulfilling your requirements, expectations, and data protection. However, to ensure your project is successful, it is important to have a confidentiality agreement so both parties know what can be shared and discussed openly.
There are many things to consider when outsourcing besides these three key factors from this article, such as cost-efficiency, risk mitigation, time to reap, etc… But as vital features for best practices, we think these can help you choose a reliable vendor.