Effective employee management is essential to achieving your business goals. Here are your employee management absolute musts:
- Ensure that all of your employees are functioning at a level that will take you where you want to go. To do this, you need to assess their capabilities. What qualities do they bring to the table? Do they have the skills and knowledge your business needs? And do you have the right people in the right jobs?
- Get your employees the training they need to deliver consistently high levels of performance. They will not raise their hands if they do not know what to do. As the owner of your business, it is your responsibility to provide your employees with the information and skills they need to accomplish their jobs.
- Have a compensation structure in place that will help you achieve your goals. Your compensation plan and your business goals should be in-sync. If you want high margins, base your employee bonuses on achieving those margins. If you want a high load count, your compensation plan should reward increases. Your employees will generally do what earns them the most money, so be sure that everyone in your business understands your goals and what they can do to help achieve them.
- Establish clear expectations for your employees. As entrepreneurs with high expectations of ourselves, we might assume that everyone else has the same expectations. However, that typically is not the case. If you want your employees to achieve a high level of performance, you must let them know on an ongoing basis what you expect from them. Do not let your employees become complacent.
To help ensure that your employees meet your expectations, utilize the Three R’s of Performance Management:
- Recognize. When an employee performs at a high level, recognize him or her specifically and publicly. Instead of saying something general such as, “We’re all doing a goo job!” Use, “Last night, Tom stayed two extra hours to cover that load. His effort really made a difference.”
- Review. Review the performance of your employees on a daily or a weekly basis.
- Reward. Using your compensation plan, reward employees who stand out. Use unexpected gifts or even personal notes that you leave on their keyboards. The $25 gift cards, pizza parties, and personal acknowledgements will help keep performance at a consistently high level.